NARPM® Annual Convention and Trade Show
Workshops and Courses

Upon completion of this course Property Managers will be able to recognize the right time to consider starting a maintenance company. The course will cover developing an effective hiring process for technicians and ways to identify quality controls to ensure profitability. Using these tools should lead to long-term success for complementing the existing residential property management company with in-house maintenance.

Be the first to attend this new NARPM class that will teach students how to handle catastrophes when they happen to your business and/or properties.

This advanced course equips you with the tools to forecast and calculate your client’s cash-on-cash return and internal rate of return for investment properties. You’ll also learn how to measure your own performance and effectiveness as a property manager.

Whether your client is a traditional investor or a “frustrated seller,” once a property becomes a rental, success comes down to the numbers. By mastering these financial metrics, you’ll be able to guide your clients toward decisions that align with their best financial interests and confidently forecast outcomes.

You’ll also learn how decisions like repairs vs. replacements or rent increases can directly enhance a property’s value. This knowledge positions you as more than just someone who collects rent and coordinate repairs—you’ll become a trusted consultant who adds measurable value to your client’s investment strategy.

Your database is the foundation of your business success – learn how to make it work for you! Discover proven strategies to expand your database. Leverage networking and LinkedIn for business growth and understand why a thriving database is the key to long-term success.

The attendees will leave the session with a firm understanding of how to build a winning sales and onboarding process that improves close rates, sets expectations, and creates a relationship that’s built on trust that significantly increases owner retention after onboarding is complete. Company owners will also learn how to use the sales and onboarding processes to position themselves as asset managers and trusted advisors to their clients. At the end of the presentation, attendees will also get a PDF slide deck with recommended tools and their features.

This session will help attendees understand the risk, complexity, and importance of cybersecurity. Data breaches are rising, and we will break down the numbers to educate NARPM members. By the end, attendees will be knowledgeable of the different threats and how they can protect themselves with best practices. There’s also a future of cybersecurity that can be touched on with the increased focus on AI and an emphasis on privacy laws and regulations.

We built a new company completely separate from our PM Business servicing Home Watch clients. We’ve been operating for over a year. I’d love to host a workshop style session that focuses on getting started, opportunities, developing an ideal client, revenue streams, building a team, marketing and KPI’s. The goal for the session would be to have all interested parties leave with actionable plans and steps if they plan to implement this either within their business or as a separate business.

The attendees will learn the benefits and pitfalls of 3 different types of maintenance formats: the single in house handyman, the multi person multi vehicle maintenance division and the full outsource model. The facilitator has been through all three and has thoughts and suggestions on the best way approach all 3.

Please join us for a conversation about the legislative and regulatory climate in Washington, D.C. with Brett Layson, Senior Director of Federal Government Relations at The Home Depot. Get the latest overview of what’s happening in Washington followed by a question and answer segment to go into more depth about your legislative thoughts and concerns.

Effective March 21, 2022 the EPA began requiring any Property Management Company who manages pre-1978 properties to be EPA Lead Certified with fines for non-compliance beginning at $49,772 per day. Each attendee will leave the session with a simple three-step plan for bulletproofing their company from the threat of these fines.

Sick of cold leads and waiting on SEO? In this session, you’ll get the exact referral system I used to grow from 0 to 350 doors in 2 years—without spending a dime on ads. It’s the Realtor Referral Machine I’ve taught to dozens of PMs to build consistent, high-quality pipelines.

Learn the fundamentals of AI automation and how to implement these technologies in your property management business.

Unlock the secret to crafting an effective growth plan and discover key strategies in setting and achieving your growth goals while highlighting actionable steps to implement successful outbound lead generation systems.

*Must manage 1000+ doors to attend*

Join fellow property managers for a dynamic roundtable session focused on solving real-world technology challenges and seizing new opportunities. Discuss scaling, automation, tool selection, team satisfaction, and the balance between tech and personal service. Led by industry peers and supported by tech affiliates, each table offers focused conversation and actionable takeaways. Walk away with practical ideas to streamline your operations, enhance service and grow with intention.

In today’s competitive real estate market, scaling your business requires more than simply filling vacancies and collecting rents—it demands a strategic mindset and the right systems to achieve true financial freedom.

Having worked with more than 1,000 big and small property management businesses, I have observed that having the right technology stack is crucial to building and scaling a successful property management company.

Video is the highest-leverage tool most property managers aren’t using. In this session, you’ll learn how to harness video to build trust faster, attract higher-quality leads, and position yourself as the go-to expert in your market.

Attendees will learn how to modernize resident communication using high-end strategies and digital tools that create lasting, meaningful relationships with residents while improving retention and satisfaction.

You’ve put in the work—sweat, resilience, and grit—but the invitation to the table still hasn’t come. Or maybe you’ve made it there, only to find your voice isn’t heard. Learn how to build stronger teams and have braver conversations.

Onboarding is a key moment in the resident journey, but stricter regulations and lengthy leases make it difficult for property managers to meet resident expectations. Learn what residents really want during onboarding.

This session will show you how to exceed revenue of $6000 per door annually (without Sales) while maintaining a 4.6 Google Review ranking. It’s not about raising fees—it’s about delivering exceptional value.

Discover how one well-served investor can become the key to long-term revenue growth. In this session, you’ll learn how proactive education, strategic communication, and value-driven services can transform single clients into multi-property partnerships.

Learn magical deal-making skills by taking a page from the Disney playbook. Discover how to master the art of negotiation in property management.

Closing keynote session with industry insights and future trends.

After 11 years of surveying property managers, Buildium and NARPM once again bring their annual industry findings to life. In a market that’s anything but predictable, get insights from leading economists, researchers, and seasoned property managers.

Get fired up for “Slaying the Silent Scale Killer: Unlock Explosive Business Growth!” I’m spilling the beans on the sneaky traps that sabotage scaling your business and the game-changing strategies to break through them.

Applicant fraud is evolving, and rental managers need cutting-edge strategies to stay ahead. In this interactive session, attendees will explore findings from the latest fraud trends and learn practical prevention techniques.

In an industry built on trust, relationships, and reputation, today’s property managers have a massive untapped opportunity: social media. In this engaging session, discover how to leverage TikTok and other platforms to grow your business.

This dynamic panel, hosted by the NARPM® Women’s Council, will explore the real-life journeys of women who have advanced their careers and stepped into leadership roles within the property management industry.

Closing keynote session with leadership insights and industry perspectives.

This class is not about the nuts and bolts of being a property manager, rather it will focus on the principles and strategies necessary to RUN the business end of the property management business. It is designed for company owners and leaders. This bonus day will run between 9AM – 3PM. Attendees will have lunch on their own.