Workshops

Speaker: Phil Owen, OnSight PROS, LLC

This workshop, designed from the ground up as an educational tool for 2017, explores property “inspections” through the lens of the question words:
• WHO − Explores the pros and cons of different methods of getting Property Surveys done (property manager, third-party, employee/staff, maintenance partners/contractors, etc.).
• WHAT − Explores what Property Managers should look for on reviews (safety items, maintenance items, liability risks, lease/legal violations).
• WHY − Seeks to answer the fundamental questions of why thorough Property Surveys matter (protect security deposit, reduce risk, create accountability, etc.).
• WHEN should we do property surveys (initial, move-in/out, periodic, lease renewal)?
• HOW − Gives an in-depth look at how to pay for/monetize “inspections” in the Property Manager’s business.

Speaker: Dave Borden, Property Manager Websites

Learn the most effective techniques for adding new management accounts automatically from the best practices of more than 1,000 property management companies. Learn to automate your follow-up process to increase the number of opportunities, and conversion rate of your prospects, without adding any additional work.

Speaker: Carletta Clyatt, Omnia Group

Have you ever hired the wrong person? (Admit it, you know you have!) Have you wondered why employees don’t meet expectations? Have you struggled through motivating and communicating with your team? This seminar uncovers the real costs associated with a bad hire, and offers solutions to improve your hiring process, while maximizing your team’s potential. Learn more about who you are, your strengths, challenges, and leadership traits. We’ll discuss how you communicate and manage others and how to “handle” different types of employees.

Speaker: Brian Birdy, MPM® RMP®, Property Management, Inc.

In this workshop, we will look at the two typical property management company structures – Portfolio and Departmental. We will examine the pros and cons of each and discuss how virtual assistants and outsourcing affect each of these structures.

Speaker: Michael McCreary, MPM® RMP®, McCreary Realty Management, Inc.

This session is packed full of tips on problem solving and ideas for being proactive vs. reactive. All aspects of maintenance issues will be covered – appliances, HVAC, water heaters, oh my! Learn from someone who “has seen it all” and save yourself a lot of headaches.

Speaker: James Alderson, MPM® RMP®, Alderson Properties

This session will cover the basic fundamentals of growing a vibrant and active local NARPM® chapter. Use of creativity for growing NARPM® is key to a healthy association. With audience participation, we will put a plan in place where chapter leaders will leave with some basic tools to grow their NARPM® chapters.

Speaker: Vickie Gaskill, MPM® RMP®, Bell-Anderson & Associates, LLC, CRMC®

Join NARPM® Past President Vickie Gaskill, MPM® RMP®, as she shares what she and other NARPM® Past Presidents have learned about how enriching and rewarding becoming involved in a leadership role can be. By becoming involved in NARPM® – getting a designation, volunteering – you can help grow the association and ensure that it becomes a diverse and potent force in shaping the property management business. And, you will learn valuable lessons about leading your business to success!

Speaker: Anne & Mark Lackey, Hire Smart VAs

As Property Managers, we are often faced with many operational challenges in our business. This presentation will provide you with a process to identify the heart of the issue and how to fix it. This is a highly practical and hands-on session where we share the tips and tricks we have developed over many years. For example, our simple ‘Green Tag’ system saves countless dollars every year. Participants will be shown how to use Problem Solving Planning Sheets to identify the real issues’ underlying problems. All participants will have access to these Problem Solving Planning Sheets and you will be able to make immediate use of them in your businesses to identify a range of issues/problems and how to easily solve them.

Speaker: John McTighe, Background Decision

With the release of HUD’s new guidance regarding use of criminal records in making housing decisions, many property owners and managers are left wondering how to protect themselves from claims of discrimination. This presentation navigates through the HUD guidance, and helps to clarify what impact this will have on housing providers. We will review the Three-Step Burden Shift in detail, including the responsibilities placed on housing providers. In addition, we will review best practice suggestions, and how housing providers can minimize their discriminatory risk.

Speaker: J.J. Kercher, AppFolio, Inc.

A Customer Journey Map is a way to visually illustrate your customers’ needs, processes, touch points, and perceptions throughout their relationship with your property management business. In this workshop, you will learn how to conduct a Customer Journey Map activity that helps your team to understand, empathize, and align on the tenant’s experience with your company — from awareness of their need to move, to evaluating your properties and service, to choosing your property, and ultimately renewing their lease.