Phoenix, AZ - Arizona Grand Resort
October 15-18, 2019
Education is Oct 14 &15
Pre-Convention Activities - Oct 15
#narpm2019
October 15-18, 2019
Education is Oct 14 &15
Pre-Convention Activities - Oct 15
#narpm2019
2019-10-15 8:00:00
1) Are Employee Problems Impacting Company Growth and Profitability?
(Suggested Track: Leadership)
Day 3
10:30 — 11:20 am
Speakers: Kathleen Richards, MPM® RMP®, Landlord Source and The Property Management Coach; and Anne Lackey, HireSmart Virtual Assistants
Are you experiencing high turnover, turmoil, and drama; lack of accountability by employees, and is all your time spent hiring, training, and putting out fires? In this workshop, you will learn tried and true solutions to put you on the right track for hiring the right people, building a cohesive team that is accountable and has ownership in the success of the company, along with increasing profitability and company growth.
2) The 5th Annual State of the Property Management Industry Report: Strategies for Success in the 2020 Rental Market
(Suggested Track: General)
Day 3
10:30 — 11:20 am
Speakers: Chris Litster, Buildium, and Gail Phillips, CAE, CEO NARPM®
This session brings to light new findings from the 5th Annual State of the Property Management Industry Report, which synthesizes insights from thousands of property managers, owners, and renters from across the country.
3) Making an Emotional Connection and Building Trust to Obtain New Clients
(Suggested Track: General)
Day 3
10:30 — 11:20 am
Speaker: Bob Preston, North County Property Group
Why is it that only a small percentage of people can truly move others? Why is it that the very best property managers and business development managers (BDMs) are not following the company “playbooks,” pitch kits, and scripts being been given to them? These people all share some common characteristics when meeting new clients and customers: vulnerability, great listening skills, and a clear sense of why they do what they do. These top performers use their own life experiences along with openness to listen to others to make an emotional connection and quickly build trust. This workshop will provide some practical tools and involve participants in exercises to learn simple techniques for making a connection and building trust. Bob Preston also shares his personal experiences as a mentor, coach, and speaker at sales kickoffs, conferences, and leadership retreats in many other industries for using these techniques effectively to obtain new clients and customers.
Day 3
10:30 — 11:20 am
Speaker: Vince Poscente, Keynote Speaker
To learn how to overwhelm and thrive in our fast-paced lives, join Vince Poscente’s hands-on breakout. You will first identify the personality profiles in The Age of Speed (Zeppelin, Balloon, Bottle Rocket, and Jet). Which one are you? Next you will learn your own emotional buzz that will create more alignment in the business of life. Next, you’ll come up with the tactics necessary to do what the competition is not willing to do by working smarter, not harder. Finally, you will identify all the key ways you can be more efficient with your time, in a time-starved world.
5) Governmental Affairs Update & NARPM® Legislative Agenda
(Suggested Track: General)
Day 3
2:30 — 3:15 pm
Speakers: John Bradford, MPM® RMP®, Park Avenue Properties, LLC; Scott Abernathy, MPM® RMP®, Property Management, Inc., PMI Professionals; Amanda Frazier, MPM® RMP®, Cornerstone Properties
The speakers will share legislative updates, including federal bills that came through this year, updates regarding assistance animals and what HUD is doing, our May NARPM® Legislative Conference – what we did this year and what to expect for next year, and the NARPM® PAC and how to get involved. The main focus is to be in the “know” about changes in our industry and how to be involved and invested in our industry as NARPM® Members.
Day 3
2:30 — 3:15 pm
Speaker: Fred Richter, FGR, LLC
Offering and providing customer service that is so exceptional that your clients and customers will never forget you, will tell everyone they know about you and your company, and constantly refer business to you is one of the most important success tools ever. Discussions will reveal how to amaze everyone you and your staff deal with, making your company stand out above all others in this present-day business climate, how to deal with difficult situations and turn unhappy people into admirers, and how to present your services in such a way that prospects can’t wait to work with you. You will leave this workshop with many ideas and a long list of staff training and super customer service ideas that will help you achieve a surprising level of success and a reputation that your competition will envy. This workshop will include brainstorming and encouraging attendees to share new ideas.
Day 3
2:30 — 3:15 pm
Speaker: Matthew Whitaker, gkhouses.com
gkhouses has grown over the last 4 years by acquiring 9 companies in multiple markets. Now they are going to open up their “playbook” and give attendees step by step instructions on how to acquire a property management company. The session will be divided into and cover topics such as – term sheets/LOI’s, due diligence, contracts, closing and the “must do” and “must NOT do” of the first 90 days. Attendees will learn lessons that have cost gkhouses hundreds of thousands of dollars.
Day 3
2:30 — 3:15 pm
Speakers: Kit Garren, MPM® RMP®, Tonsofrentals.com Asheville; Dr. Ethan Bahir, CTO, Diffe.rent, Inc.
The biggest technology companies, such as Microsoft, Apple, Google, and Amazon are investing a huge effort in artificial intelligence technology. They predict it is the next thing and the technology that can bring the most significant change in everyone’s life. What does it mean for real estate and property managers? How can one harness this technology to improve management and residents’ lives? In this short session, we are about to explore some basic concepts of Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) and the difference between them. Terms, best practice, including examples from insurance, automotive, and other industries will be presented. Then, we will discuss the methods and AI use cases for the future of property management and how to implement them within the real estate market. Finally, we will explore how this technology can benefit the quality of life of tenants and the profitability of managers.
Agenda
• What is artificial intelligence?
• Related terms and examples (Machine learning, deep learning, natural language processing).
• The use of AI in real estate (e.g. Zillow AI).
• Possible usages of AI to facilitate the work of property managers.
• More information on current market and demographic trends for property managers, where AI will help along with property management process applications.
9) Retention Equals Growth
(Suggested Track: General)
Day 4
10:50 — 11:40 am
Speaker: Brad Larsen, MPM® RMP®, RentWerx San Antonio
During this session you will learn how to identify all of the areas where leakage or losses occur – meaning better retention is needed.
• Business development for new owner business.
• Tenant retention for new and existing lease agreements.
• Employee retention to attract, hire, and retain employees.
• Owner retention to focus on end-of-lease home sales.
• Referral gathering techniques from clients.
• REALTOR® relations to include referral programs and market awareness.
• Methods to gather quantifiable data to illustrate improvements and successes.
The speaker will include detailed techniques of what they, as a business, already use and have developed to better retain the business and existing relationships they already have. He will illustrate where the effects of points 1 and 2 have on the bottom line of their business.
Day 4
10:50 — 11:40 am
Speaker: Bryan Jenkins, MPM® RMP®, AHI Properties, 2019 NARPM® Member Services Chair
Would you like to learn more about your membership benefits? If so, plan to attend this informative breakout session which will highlight the benefits available to NARPM® Members and ensure that you are getting the most out of your membership. Benefits include current industry-related news in the Residential Resource magazine, Annual Convention and Trade Show, nationally-recognized designations and certifications, new member mentor program, business-building referrals, listing on national website, Discussion Boards, Member Discount Programs, and access to National and Local Affiliates.
Day 4
10:50 — 11:40 am
Speaker: Mike Giallanza, MPM® RMP®, Home Realty & Management
Learn to master the “grey area” between tenant damage and normal wear and tear. This session will provide tips and techniques on:
• Utilizing third-party industry and government sources to determine “useful life” and how to distinguish between normal wear and tear versus tenant damage
• Analyzing several examples of damages and deciding “who pays?”
• Lease verbiage to hold tenants responsible for damage repairs
• Documenting the condition of the property to leave no questions
• Providing third-party documentation to support your charges
• Documenting the condition of the property to leave no questions
• Conflict resolution
Day 4
10:50 — 11:40 am
Speaker: Daniel Craig, ProfitCoach
Are you interested in dramatically improving the profitability of your business and maximizing your entrepreneurial freedom? This powerful presentation will help you, the property management entrepreneur to 1) get crystal clear on the current financial performance of your business; 2) define an achievable profit goal for your business; and 3) determine the 3-5 key financial initiatives required to achieve breakthrough 5X profitability…all by using the tools provided to NARPM® Members in the brand new NARPM® Accounting Standards. You’re already working crazy hard. Why not 5X your profits?
13) Tune Into Your iPOD (Irresistible Points of Difference) to Deliver a Remarkable Client Experience
(Suggested Track: General)
Day 4
1:45 — 2:30 pm
Speaker: Jo-Anne Oliveri, Ireviloution Intelligence
Being different from competitors is no longer sufficient for achieving business growth and relevance. Every business needs more. That more is defined as ‘irresistible.’ The definition of irresistible is ‘too attractive, tempting, powerful and convincing to be resisted.’ To stand out in an industry of sameness, every business owner must find their irresistible. Jo-Anne Oliveri shares insight she learned through her Disney training and experience in the real estate industry to help you find your irresistible and deliver a remarkable client experience.
Day 4
1:45 — 2:30 pm
Speaker: Pete Neubig, MPM® RMP®, Empire Industries Property Managers
10 strategies to increase your bottom line in 30 days or less. We look at the mindset difficulty and the implementation difficulty of implementing each strategy. The presentation also discusses strategies to implement in your business to increase profitability after 30 days. We discuss hiring, automation, and outsourcing.
Day 4
1:45 — 2:30 pm
Speaker: Chrysztyna Rowek, MPM® RMP®, Lighthouse Cove Property Management, Inc.
Be the Professional. How to ensure that the owner Interview concludes with you having all the information you will need to successfully manage a client’s house. Also, equally important, leave the interview confident that you have proven your professionalism by educating clients on having realistic expectations of what property managers do.
Day 4
1:45 — 2:30 pm
Speaker: Robert Gilstrap, MPM® RMP®, Title One Management
Robert explains the different ways of setting up and implementing a maintenance company into your overall property management business. We will discuss options such as “in-house” hourly employee techs, independent contractors, complete outsourcing, and hybrid arrangements, etc. We will examine pricing models and strategies, software to manage it all, best practices, what works, what doesn’t, and potential pitfalls to avoid.
17) Heal the Pain (Points): Owner and Tenant Marketing Programs that Generate Additional Revenue and Door Growth
(Suggested Track: Team)
Day 4
4:10 — 5:00 pm
Speaker: Scott Brady, Progressive Property Management, Inc.
Learn how to solve self-managing owners’ property management pain points with compelling owner and tenant programs. These programs generate revenue to fund them, create profit for your company, and can be used as calls to action in your marketing.
Day 4
4:10 — 5:00 pm
Speaker: John Bykowski, Fourandhalf.com
Every person, every vendor, every process, and every product your business spends money on has a job. In many ways, they’re all like employees. And, like employees, you have to evaluate them on a regular basis. Is this “employee” doing their job? Are they the right person/product/vendor for that job? If they have more than one job, do they conflict, or is there synergy? This talk will help property management company owners evaluate the various job functions needed in their company, give ways to judge whether those functions should/can be done by a human, service or product, and make sure the function and the solution are in line with your company’s goals.
Day 4
4:10 — 5:00 pm
Speaker: Thad Tarkington, Second Nature (formerly FilterEasy)
Second Nature (formerly FilterEasy) has grown from two employees to more than one hundred in just four short years due to an award-winning culture centered on growth. Join Thad Tarkington, CEO of Second Nature (formerly FilterEasy), as he talks about fostering a company culture that favors growth – all while having fun!
Day 4
4:10 — 5:00 pm
Speaker: Steve Rozenberg, Empire Industries Property Managers
Understanding who you are, where you are, and how to consistently be the best version of yourself in today’s changing business environment.
In this session you will learn:
• How to define who you are in the company (your role)
• Defining your strengths and getting the best out of them
• Tweaking your routine to a successful
• How to Invest YOUR time more wisely
Day 5
9:00 — 10:15 am
Speakers Representing: AppFolio, Buildium, Propertyware, Rent Manager, Yardi
For existing customers of these software providers, come and learn about new products and services, any current challenges that you are trying to overcome with your software and API, and integration with other vendors.
AppFolio: Thriving in the Real Estate Revolution with Stand-Out Experiences Description: The 4th Industrial Revolution is here, and renters have come to expect instant, mobile, and modern experiences. In such a competitive market, providing these experiences makes you stand out, yet a gap remains between the experience today’s customers expect, and the experience most property managers provide. There are ways to leverage AppFolio Property Manager to help you create these modern, mobile experiences. In this session, we’ll highlight key services that residents and owners love-and have come to expect-in today’s on-demand economy.
Buildium: Join Buildium Product Experts for Buildium Labs, a hands-on workshop designed like a science fair, and get a different point-of-view than watching a standard presentation. Current Buildium customers, as well as non-Buildium customers, are welcome to attend, ask questions, and learn more about our software, what’s been newly released, and what’s coming next by visiting five different demonstration stations, each with a different topic. We’ll also have a prize drawing for everyone who visits each station and provides us with their valuable feedback. Come by and see for yourself!
Propertyware: The Lease Renewal Process – Your Blueprint to Success
Rent Manager: Many Programs, One Solution: How API Technology Can Transform Your Software Collection into a Single, User-Friendly Experience
Yardi: 6 Ways Software Can Simplify Property Management. Join the Yardi Breeze team to learn ways to save time and gain efficiencies while managing your properties. We’ll cover such topics as:
21) Qualify Applicants Without Violating Fair Housing
(Suggested Track: Team)
Day 5
11:00 — 11:50 am
Speakers: Robert M. Locke, MPM® RMP®, Crown Realty & Management; Monica Gilroy, Esq., The Gilroy Firm®
Fair housing violations are on the rise and professional managers are feeling the pinch. There are 100 moving parts that affect qualifying applicants and doing it without violating their rights is a surgical process. In 35 years (processing about 18,000 applications), we’ve never had a fair housing claim and one of the reasons is we had a written set of qualifying guidelines and trained, re-trained, and re-re-trained our staff on how to do this without garnering a fair housing claim. This can be your story, too, if you’ll follow the guidelines laid out in this workshop.
Day 5
11:00 — 11:50 am
Speaker: Mike Connolly, East Bay Property Management, Inc.
Self-managing landlords are hungry for any tips, tools, or techniques on how to better manage their rental(s). In this workshop, you’ll learn everything needed to put on a dynamic, 2-hour landlord seminar that will have owners saying at the end, “Why don’t I just have this company take over?”
We’ll cover: how to promote it, where and when to have it, as well as the actual content. The presenter has grown his company to 550 doors in just three years, due largely to promoting quarterly landlord seminars.
Day 5
11:00 — 11:50 am
Speakers: DD Lee, RMP®, Skyline Properties Group, Inc.; Sarah Laidler, RMP®, Accolade Property Management Group
The strength of your organization has so much to do with the people in it. Usually, it is one of the most challenging aspects of managing a business. The speaker will discuss multiple ways to find the best people possible for your organization, as well as how to identify talent and leaders with necessary skills for your organization. In addition, the speakers will discuss ways to keep the talent inside of your organization.
s and modifications), LEP (lack of English proficiency), criminal history/disparate impact, occupancy guidelines, general documentation, and training.
Day 5
11:00 — 11:50 am
Speaker: Beth Ziesenis, Keynote Speaker
The most popular posts on social media are pictures and videos, and with a few easy (and free!) tech tools, you can transform your messages into share-worthy graphics that will put your organization out in front. This action-packed session will give you dozens of sites and apps that will help you elevate the quality of your social media posts and other material.
You will learn how to:
• Make professional-level multimedia pieces in less than two minutes
• Add depth and interest to your boring social media posts
• Transform ordinary photos into works of art
• Create infographics for little or no cost!
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