Coronado, CA - Loews Coronado Bay
October 16-19, 2018
Education is Oct 15 &16
Pre-Convention Activities - Oct 16
#narpm2018
October 16-19, 2018
Education is Oct 15 &16
Pre-Convention Activities - Oct 16
#narpm2018
2018-10-16 8:00:00
1) THE MUSHIN WAY: ACHEIVE PEAK PERFORMANCE WITH BALANCE, NOT BURNOUT
(Suggested Track: Broker/Owners, Leadership, Property Managers)
Day 3
10:30 am — 11:20 am
Speaker: Michael Veltri
With intense competitive pressure to attract and retain top talent, how can human resource (HR) executives and business leaders hire the best and the brightest, while ensuring their high potentials continue to excel without burning out? Drawing from his success as an HR consultant and executive recruiter for some of the world’s top companies and brands, Michael Veltri answers these important questions and many more in his fresh, relevant, and timely talk. Based on his nationwide bestselling book, The Mushin Way to Peak Performance, Veltri takes the audience on an illuminating journey, showing how the Zen concept of mushin (moo-sheen) — meaning “no-mind” — helps achieve more with less, fuels growth, and maintains laser focus. Walk away energized, educated, and equipped with bold new tools and techniques to achieve unprecedented results with balance, not burnout.
2) THE CURRENT STATE OF THE PROPERTY MANAGEMENT INDUSTRY 2018
(Suggested Track: Broker/Owners. Property Managers)
Day 3
10:30 am — 11:20 am
Speakers: Chris Litster, Buildium, and Gail Phillips, CAE, NARPM®
This session brings to light new findings from the 2018 State of the Property Management Industry Report, which will synthesize insights from 1,200+ property managers. The past few years have resulted in record industry growth, and it’s expected to continue. Yet, many property managers still struggle with day-to-day operations, like finding and keeping reliable tenants, growing and marketing their business, and expanding their portfolios.
During this session, Buildium’s Chief Customer Officer, Chris Litster, will join NARPM®’s Executive Director, Gail Phillips, to reveal the top challenges and goals for property managers in 2018 and beyond, and how they’ve changed over time. They’ll identify where problems lie within many small businesses, and discuss what can be done to resolve property managers’ biggest pain points. The data from this presentation will come straight from the much-anticipated 2018 State of the Property Management Industry Report, that’s scheduled for publication in tandem with the NARPM® Annual Convention. This report has become a staple for NARPM® Members and property managers within the industry. The report will be available for all convention attendees, in print and as a downloadable PDF.
The strategies revealed will deliver direct, value-added benefits to property managers’ businesses, helping them to better serve their residents and clients. Attendees will leave with an understanding of which trends are shaping the industry; how to remain competitive in a saturated market; and how to strategically leverage technology and data to tackle business challenges. There will be a Q&A at the end for audience questions.
Day 3
10:30 am — 11:20 am
Speaker: John Bykowski, Fourandhalf.com
t’s common knowledge that the property management industry is affected by the state of the real estate industry and the national economy. As the economy rises and falls over the course of years, the number and types of leads that are available to sign change in accordance with these large trends. We’ve found that most property management companies don’t adjust their marketing strategies based on these large trends in the marketplace. Websites commonly aren’t updated for years at a time, AdWords campaigns stick with “proven” lists of keywords, and drip campaigns drip away. During that time, the mix of available owner contracts have almost certainly changed, and the effectiveness of these efforts is compromised.
We’re going to talk about the major market factors property management companies are at the mercy of, and we’ll discuss the different types of leads you may see, and the major differences between them. Then, we’ll explain how to target and market to those leads. In any month, in any market, there are a finite number of leads to be split among property management businesses. Don’t lose out to the competition because you’re targeting an owner that’s no longer around.
Day 3
10:30 am — 11:20 am
Speaker: Chris Picciurro, Integrated CPA Group
The 2018 Tax Reform Bill is the largest federal tax overhaul in our lifetime. This session will provide you with an executive summary of how the reform will affect your business and real estate investor clients. Not only will we highlight key rule changes, but also review provisions that were retained from previous law. We will also present practical planning ideas for business owners and real estate investors.
5) HOW TO POORLY PURCHASE A PROPERTY MANAGEMENT (PM) COMPANY (OR RATHER, HOW NOT TO)
(Suggested Track: Broker/Owners)
Day 3
2:30 pm — 3:15 pm
Speaker: Chrysztyna Rowek, MPM® RMP®, Lighthouse Cove Property Management, Inc.
Chrysztyna Rowek, MPM® RMP®, has made a living out of learning from her mistakes. Buying PM companies is where she has learned the most. Mostly because, according to her, “I have done everything wrong.” In this session, Chrysztyna will endeavor to help anyone who is considering buying a PM business not to go through the hardships she has. The session WILL talk about departments of licensing investigations, trust accounts, paperwork processes, and other good things to keep in mind.
Day 3
2:30 pm — 3:15 pm
Speakers: Melissa Prandi, MPM® RMP®, PRANDI Property Management, CRMC®; Kathleen Richards, MPM® RMP®, Landlord Source and The Property Management Coach; Anne Lackey, Solid Source Property Management, Inc.
Each presenter on this panel has their own unique perspective and hands-on experience with growing and scaling a property management company. Many times a Broker/Owner wants to grow, but doesn’t understand how to grow smart. This can leave them feeling overwhelmed, frustrated, and sometimes with insurmountable debt that can impact the health of the business.
The goal for this discussion is to provide an overview of how to grow wisely, realizing the importance of planning, structure, and hiring. The panelists will speak to the following areas:
• Hiring RIGHT! Adding Staff without Breaking the Bank! Saving Money, Hassle & Time
• Processes & Systems for Professionals that Work!
• Team Building, Team Structure & Team Growth
Day 3
2:30 pm — 3:15 pm
Speakers: Chris Wright, Ingersoll Rand
Heating, ventilation, and air conditioning (HVAC) can be one of the most expensive and unpredictable expenses in managing your portfolio. This session will serve as an overview of HVAC basics and how they can affect your portfolio and your owners. It will preview regulatory changes and how you can prepare your budgets to better handle HVAC. It will also cover tools for diagnosing when you may expect an HVAC issue, common HVAC repair techniques, and how to know when to call a professional – and how to find the right partner! After attending this session, you will feel more confident in understanding your HVAC portfolio and what to do when you do have an issue with HVAC at one of your properties.
Day 3
2:30 pm — 3:15 pm
Speaker: James Alderson, MPM® RMP®, Alderson Properties
This session explores concepts and ideas based on Michael Gerber’s book, E-Myths Revisited.” You will learn how to work ON your business versus IN your business, as well as the pros and cons of outsourcing and hiring employees.
9) MORE POTENTIAL PRINCIPLE
(Suggested Track: Broker/Owners, Leadership, Property Managers)
Day 4
10:50 am — 11:40 am
Speaker: Mark Sanborn, CSP, CPAE, Sanborn & Associates, Inc.
Mark Sanborn will drill deeper into the principles that everyone needs to know about “how the best get better.”
Day 4
10:50 am — 11:40 am
Speaker: Tom Sedlack, MPM® RMP®, 33rd Company, Inc., CRMC®
Become a BETTER negotiator! In this session, you will learn all of the considerations and skills for becoming a better negotiator. This presentation covers knowing the interests of your opponent; communication strategies; legitimacy; building trust; contract language; game theory; collaborative negotiation; it is not what you say, but how you say it; priorities and positions, and much more! Learn what you need to be more effective in everything you do.
Day 4
10:50 am — 11:40 am
Speaker: Bryan Jenkins, MPM® RMP®, AHI Properties
This workshop, designed from the ground up as an educational tool for 2018, explores property “inspections” through the lens of the question words:
• WHO − Explores the pros and cons of different methods of getting Property Surveys done (property manager, third-party, employee/staff, maintenance partners/contractors, etc.).
• WHAT − Explores what Property Managers should look for on reviews (safety items, maintenance items, liability risks, lease/legal violations).
• WHY − Seeks to answer the fundamental questions of why thorough Property Surveys matter (protect security deposit, reduce risk, create accountability, etc.).
• WHEN should we do property surveys (initial, move-in/out, periodic, lease renewal)?
• HOW − Gives an in-depth look at how to pay for/monetize “inspections” in the Property Manager’s business.
Day 4
10:50 am — 11:40 am
Speaker: Carletta Clyatt, Omnia Group
Communication between a manager and their employees is fundamental to the operation of any business. One of the most powerful management tools is simple self and team awareness. Knowing your natural communication style and behavioral tendencies allows you to more effectively recognize the differences within your team and manage to those preferences. This is the foundation for authentic communication, making it easy to build employee trust and lay the foundation for successful engagement.
What You’ll Learn:
• What is authentic communication?
• The components of authentic communication
• 5 Quick and effective tips to improve your communication style
• 3 Trust killers and how to avoid these obstacles
13) A STEP-BY-STEP GUIDE TO HIRING
(Suggested Track: Broker/Owners)
Day 4
1:45 pm — 2:30 pm
Speaker: Matthew Whitaker, gkhouses.com
Matthew Whitaker hired and built his company on “the back of the millennial generation.” In doing so, he has developed a step-by-step process for hiring that has a better than 80% success rate. This session will take you through his step-by-step process, provide examples of the type of interview questions to ask, and what you should expect for answers that will result in hiring “A Players.”
Day 4
1:45 pm — 2:30 pm
Speaker: Maitri Johnson, TransUnion
For most residential property managers, fraud is an invisible resident which goes unrealized until it is too late. With the increase in online rental applications, property managers are challenged with verifying identities, and detecting potentially fraudulent applicants. These applicants can be hiding criminal records or may be likely to “skip,” putting property managers at risk for identity misuse. As a primary learning objective, attendees will learn how to combat online fraud, make smarter and better decisions on leasing to prospective residents, and better protect their businesses. Attendees will also gain valuable insights from a new industry study that sheds light on the prevalence of different types of fraud in the residential property industry.
Day 4
1:45 pm — 2:30 pm
Speaker: Trent Ratliff, MPM® RMP®, All 3 Realty, LLC; Bryan Jenkins, MPM® RMP®, AHI Properties
Based on the lessons learned through the years, this session walk through the process of being a property manager while providing tools and tips that any property manager can use to become more productive, profitable, and professional. Warning: This will be a fast-paced workshop for both new and seasoned managers and will cover 15 different processes that every property manager faces. Trent and Bryan will go over the tools that you can put in your toolbox that can assist you in your journey to be able to manage more properties with less overhead.
Day 4
1:45 pm — 2:30 pm
Speaker: Scott Brady, Progressive Property Management, Inc.
Most property management companies want to add more doors for more profitably. Even if they aren’t looking to grow exponentially, every property management company needs to replace doors lost to yearly attrition and owner turnover. One way to add more doors quickly and cost effectively is to add multiple marketing channels.
This session will cover three distinct marketing channels: retail, wholesale, and virtual. The retail group performs traditional property management services with property managers, leasing agents and support staff. This would be the manner that most NARPM® property management companies use to conduct their business. The wholesale division performs all the back office and operations duties for real estate brokers, agents, and small property management companies. Many agents and brokers are managing a few doors, but prefer to focus on tenant and owner issues and outsource operations and back office needs to us. Scott’s virtual channel allows real estate agents to manage properties, and provide all back-office support. It is a fusion of property management and real estate sales. Property management provides stable monthly income; the agent handles tenant issues, owner interaction, and leases properties as well. This approach creates more doors at a lower cost per door. If you are looking for more doors to manage, more branches, more agents, more marketing dollars, and more income – multiple channel property management could be the way.
17) KILLER LEASES
(Suggested Track: Broker/Owners, Property Managers)
Day 4
4:10 pm — 5:00 pm
Speaker: Robert Locke, MPM® RMP®, Crown Realty & Management
After reading dozens of management agreements, Robert Locke, MPM® RMP®, has figured out what language is best, which stipulations to drop, and which ones to add. Managers often copy and paste from other’s agreements without realizing they’re handcuffing themselves to archaic language that only hinders them from being scalable as a management company. Agents that adopt their REALTOR® Association standardized agreements, seldom realize the limitations of the language in those agreements. Others just keep adding more and more stipulations in hopes of managing through their document instead of giving themselves the freedom they need to maximize profits and protect themselves. Learn from Robert’s experience how create a truly Killer Lease!
Day 4
4:10 pm — 5:00 pm
Speaker: Michael McCreary, MPM® RMP®, McCreary Realty Management, Inc.
You keep reading and hearing about HOA Management. You’ve even been approached by one or more communities about managing their association. So many questions, so many concerns. What should you do? This session will guide you through the good, the bad, and the ugly of HOA Management, so you can make an educated decision to jump in or not! The presentation is being conducted by a seasoned property manager, with 36 years of experience in leasing and management of single-family homes. Mr. McCreary jumped into HOA Management 22 years ago and never looked back. Now, with 40 communities and over 2,500 doors under management, he will be your guide, looking into the murky and often misunderstood world of HOA Management.
Day 4
4:10 pm — 5:00 pm
Speaker: Tiffany Mittal, PayLease
To stay profitable in the property management industry, you need to partner with best-in-breed technologies to streamline your business, and give your residents the effortless experience they’ve come to expect. In addition to automating receivables and payables, there are exciting new solutions to keep your business ahead of the curve. Find out what’s trending in tech among the leading property management companies in the industry. It’s time to hop on the tech train, or find yourself left in the dust by your competition.
Day 4
4:10 pm — 5:00 pm
Speaker: Susan Albern, MPM® RMP®, SavvyBiz, LLC
Anyone can master the least popular function of the property manager’s job description! This session will focus on communication with investors and residents, vendor relationship building, and workflow management.
Day 5
11:00 am — 11:50 am
Speaker: Chris Johnson, Dodson Property Management, CRMC®
Time management and effective communication are two of the most important things as it applies to retaining current clients, and driving new business. These proven processes and tips will help you change your work day from reactive, to proactive. You will develop a level of consistency that both your clients and customers will come to enjoy; making it easier for you, not only to set expectations, but to exceed them.
Day 5
11:00 am — 11:50 am
Speaker: James Wagley, RealPage
Data security is a hot topic across the globe that seems to touch every facet of daily life. Depending on the maturity of your business, you and your staff may not be aware of what is required for you and your vendors to obtain and sustain compliant operations.
In this interactive and engaging session, James Wagley, Senior Vice President of Single Family for RealPage, will guide the audience through data security and compliance components that are integral to any business, but critical for the single-family market. Topics will include internal compliance, supplier compliance, data ownership, certifications, and more. Audience members will actively participate in the discussion using their mobile devices to respond to Mentimeter.com-based questions throughout the session. Don’t miss this important and engaging session!
Day 5
11:00 am — 11:50 am
Speaker: John Bradford, MPM® RMP®, Park Avenue Properties, LLC
This high-energy workshop will serve as a refresher and update on Fair Housing hot topic issues for the property management industry. The session will cover topics such as federal protected classes, familial statuses, individuals with disabilities (reasonable accommodations and modifications), LEP (lack of English proficiency), criminal history/disparate impact, occupancy guidelines, general documentation, and training.
Day 5
11:00 am — 11:50 am
Speaker: Dr. Skylar Olsen, Zillow Group
More than a third of U.S. households currently rent their home, close to the highest share in recent history. Factors such as the housing bust, that turned many former homeowners into renters, and housing affordability are impacting the number of renters. Join Zillow Group’s Director of Economic Research, Dr. Skylar Olsen, for a look at today’s renter and the trends in the rental market. The session will include discussion of:
• The demographics of today’s renters
• What today’s renters are looking for
• A look at affordability through the eyes of today’s renter
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