1) REVENUE THROUGH RELATIONSHIPS –
HOW TO DEVELOP SIGNIFICANT CUSTOMER CONNECTION
(Suggested Track: Broker/Owners)
Day 4
10:30 am — 11:45 am
Speaker: Troy Hazard
In a world of faster, better, gotta-have-it yesterday, Troy will uncover the real reasons why we need to embrace the true emotion of a relationship in business and harness that with the technology we have come to rely on so heavily. He will demonstrate what defines best practices when you are building a relationship marketing program for your business and show you how you can get an effective program started easily. He will offer real world examples of what he has done in his businesses to not only stay relevant to his customer base, but also remain significant, in turn facilitating extraordinary growth.
Troy’s presentation delivers answers for how to:
• Identify the five key reasons why people do business with you.
• Develop the six relationships that drive revenue in your business.
• Use the new voice of word of mouth.
• Talk TO your customers, not AT them.
• Maintain relationships that are emotive, distinctive, and collaborative.
2) THE CURRENT STATE OF PROPERTY MANAGEMENT
(Suggested Track: Property Managers)
Day 4
10:30 am — 11:45 am
Speakers: Chris Litster, Buildium, and Gail Phillips, CAE, NARPM®
There has never been a better time to be a Property Manager. The past few years have resulted in record growth, and the industry is expected to stay on that path through 2018. Yet many Property Managers still struggle with day-to-day operations, finding and keeping reliable tenants, generating new leads, and expanding their portfolios. These challenges, paired with increased competition and a constantly-evolving market, make it vital for Property Managers to find ways to streamline the management process, while also growing their business sustainably. In this panel, Buildium Chief Customer Officer (CCO), Chris Litster, will join NARPM® Executive Director, Gail Phillips, CAE, to uncover and discuss trends from three years of data via their joint, annual State of the Property Management Industry Report. This is their most recent report, scheduled for publication in tandem with the NARPM® Annual Convention.
The panelists will share real-world insights from Property Managers over the last three years, including the most effective practices to better service tenants and clients, and how to adopt solutions and processes that deliver direct value-added benefits to their businesses. Attendees of this session will leave with an understanding of the most recent trends that will shape the industry in the coming years, how to remain competitive in the saturated market, and how to strategically leverage technology and data to tackle tough business challenges.
Day 4
10:30 am — 11:45 am
Speaker: Robert Locke, MPM® RMP®, Crowne Realty & Management, CRMC®
This session will cover the office systems, policies, procedures, and strategies you need to handle threats of (and actual notices of) litigation from owners, tenants, staff, vendors, etc. We’ll address prevention, reactions, and autopsies post event. We’ll start by creating a list of topics that generate the most litigation and develop some strategies for preventing them. We’ll list five strategies for reacting to those threats (or notices) of litigation. Lastly, we’ll examine post-event processing and documenting (an autopsy) of the event for future training.
Day 4
10:30 am — 11:45 am
Speaker: Kelly Ikenberry, Business Coach
The Carnegie Institute studied the main factors for success. Only 15% are due to technical skills, while 85% are due to people skills. Are your skills hindering or helping your bottom line? Most people have little or no self-awareness of how their people skills impact their relationships with others and, as a result, they have very poor interactions. These poor interactions lead to poor performance, toxic cultures, terrible managers, bad hiring decisions, low morale, high turnover, and ineffective interviews.
The good news is that all this can be fixed. Come to this interactive People Skill-Building workshop to learn about the four basic temperament/behavioral styles and how they blend, clash, and interact with others. You will identify your own style, the styles of those you work with most, and participate in individual and group activities. Together, we’ll recognize one-to-two unique people skills you’re not taking advantage of and one-to-two ways your people skills are killing your profits.
Kelly’s clients have come to know her as their “go-to” resource for behavioral and attitudinal issues within their teams because of her positive, easy-to-understand, easy-to-apply practical strategies. With the tips you’ll learn in this workshop, you’ll walk away with new people skills that will revolutionize your interactions with your team and family.
5) BECOME A BETTER SPEAKER AND DEVELOP LEADERSHIP SKILLS
(Suggested Track: Leadership )
Day 4
1:45 pm — 3:00 pm
Speaker: Melissa Prandi, MPM® RMP®, PRANDI Property Management, CRMC®
Do you want to become a public speaker and teach workshops locally or at NARPM® Conferences? Did you know that most people’s biggest fear, behind death and dying, is speaking in public? You have to start somewhere. Becoming a great leader requires you to speak in front of people, even if it’s a small group. This workshop will give you tools to assist you in speaking in public and go on to assist you in teaching, leading, and growing. You will find a supportive learn-by-doing environment in this workshop. You will walk away with some tips on speaking in public, as well.
Day 4
1:45 pm — 3:00 pm
Speaker: Tom Sedlack, MPM® RMP®, 33rd Company, Inc., CRMC®
Many Residential Property Managers have thought about adding Homeowners’ Association (HOA) management services to their management portfolio. This workshop covers starting up and running an HOA property management segment including: contracts, marketing, day-to-day nuts and bolts of an HOA Manager, finding and qualifying clients, and potential revenue sources. Add extra revenue, cross referrals, and synergy to your property management operations.
Day 4
1:45 pm — 3:00 pm
Speakers: Abi Wasserman, John Bykowski, Alex Osenenko – Fourandhalf.com; Andrew Dougill, Hoffman Realty, LLC
Where would you like to be in five years? Do you want to create a 7-figure sellable asset, or run a profitable boutique property management agency from under a palm tree? Many broker/owners think that for their profit to grow, the number of doors they manage must also grow and they have to take every owner lead that comes along. Andrew Dougill, of Hoffman Realty, in Tampa, Florida, used to think the same. But, when faced with a large growth opportunity, he instead found that he could increase his profit by optimizing his portfolio and changing his approach to his company’s business development process.
Andrew will discuss how he targeted the RIGHT owners, ensured that he had 20 – 40 quality leads each month, found what segments of his portfolio made him the highest profit, and which properties were actually COSTING him money to manage. However, before you can be “choosy” like Andrew about which owners you take on, you need to have a few things in place: A solid marketing plan that generates owner leads, as well as a sales process that allows you to more closely manage your sales funnel, convert more leads, and generate
more business!
Alex, Abi, and John will help you choose your destination and create a road map to get there. At the end of this session, participants will walk away with the resources to analyze and evaluate their current portfolio, to identify their most profitable clients, and how to target them with advertising, website design, copywriting, and other marketing and business development tools.
Day 4
1:45 pm — 3:00 pm
Speaker: Dave Hurtt, Rent Manager
Have you ever wondered which reports you should be running each day, week, month, or year? We have put together our top 10 list (drumroll, please!) of the operational reports that we think provide a ton of intel for your business. This session will do more than just rattle off some report names. We’ll explore each report in detail, discuss best practices for how to read and run them, and even teach you about other settings or features that can positively impact these reports.
9) 7 STEPS OF SUCCESSFUL LEADERSHIP
(Suggested Track: Leadership)
Day 4
3:45 pm — 5:00 pm
Speaker: Eric Wetherington, MPM® RMP®, Carolina One Property Management
Are you new to a leadership position or are you a seasoned leader looking to take your skills to the next level? Attendees at this session will learn 7 steps that are necessary to be effective in leadership and how these steps work together to produce results. These steps can be applied to any leadership role, whether leading a team, a company, or a board. Specifically, we will discuss:
• Communicating vision and how great leaders must have complete clarity as to the destination they want to take their team.
• Controlling yourself. The hardest person you will ever lead is the person you see in the mirror each morning.
• Connecting with your team. Practical steps on how to stay in flow with the people on your team, so they know you care about them.
• Cultivating people. What steps a leader should be taking to grow and develop the people they are leading.
• Confronting problems. How leaders must deal with conflict quickly, so that poor attitudes
or actions do not derail the entire team.
• Choosing paths. Learn to make decisive decisions. Leaders cannot be swayed by
popular opinion.
• Clarifying and refining. Constant communication that clarifies direction, vision, and actions is critical to keeping the team moving forward towards the vision.
Day 4
3:45 pm — 5:00 pm
Speaker: Scott Brady, Progressive Property Management, Inc.
Is Virtual Property Management a viable new business model to consider? Is it possible to grow without in-house Property Managers? This thought-provoking and industry-changing business model aggressively promotes the fusion of real estate sales and property management.
Day 4
3:45 pm — 5:00 pm
Speaker: Phil Owen, OnSight PROS, LLC
This workshop, designed from the ground up as an educational tool for 2017, explores property “inspections” through the lens of the question words:
• WHO − Explores the pros and cons of different methods of getting Property Surveys done (property manager, third-party, employee/staff, maintenance partners/contractors, etc.).
• WHAT − Explores what Property Managers should look for on reviews (safety items, maintenance items, liability risks, lease/legal violations).
• WHY − Seeks to answer the fundamental questions of why thorough Property Surveys matter (protect security deposit, reduce risk, create accountability, etc.).
• WHEN should we do property surveys (initial, move-in/out, periodic, lease renewal)?
• HOW − Gives an in-depth look at how to pay for/monetize “inspections” in the Property Manager’s business.
Day 4
3:45 pm — 5:00 pm
Speaker: Dave Borden, Property Manager Websites
Learn the most effective techniques for adding new management accounts automatically from the best practices of more than 1,000 property management companies. Learn to automate your follow-up process to increase the number of opportunities, and conversion rate of your prospects, without adding any additional work.
13) WHAT BEHAVIORAL INSIGHTS REALLY CAN DO FOR YOU
(Suggested Track: Property Managers)
Day 5
10:30 am – 11:45 am
Speaker: Carletta Clyatt, Omnia Group
Have you ever hired the wrong person? (Admit it, you know you have!) Have you wondered why employees don’t meet expectations? Have you struggled through motivating and communicating with your team? This seminar uncovers the real costs associated with a bad hire, and offers solutions to improve your hiring process, while maximizing your team’s potential. Learn more about who you are, your strengths, challenges, and leadership traits. We’ll discuss how you communicate and manage others and how to “handle” different types of employees.
Day 5
10:30 am – 11:45 am
Speaker: Brian Birdy, MPM® RMP®, Property Management, Inc.
In this workshop, we will look at the two typical property management company structures – Portfolio and Departmental. We will examine the pros and cons of each and discuss how virtual assistants and outsourcing affect each of these structures.
Day 5
10:30 am – 11:45 am
Speaker: Michael McCreary, MPM® RMP®, McCreary Realty Management, Inc.
This session is packed full of tips on problem solving and ideas for being proactive vs. reactive. All aspects of maintenance issues will be covered – appliances, HVAC, water heaters, oh my! Learn from someone who “has seen it all” and save yourself a lot of headaches.
Day 5
10:30 am – 11:45 am
Speaker: James Alderson, MPM® RMP®, Alderson Properties
This session will cover the basic fundamentals of growing a vibrant and active local NARPM® chapter. Use of creativity for growing NARPM® is key to a healthy association. With audience participation, we will put a plan in place where chapter leaders will leave with some basic tools to grow their NARPM® chapters.
17) WHY GET INVOLVED WITH NARPM®? –
HOW I GREW AS A NARPM® LEADER
(Suggested Track: Leadership)
Day 5
2:15 pm – 3:30 pm
Speaker: Vickie Gaskill, MPM® RMP®, Bell-Anderson & Associates, LLC, CRMC®
Join NARPM® Past President Vickie Gaskill, MPM® RMP®, as she shares what she and other NARPM® Past Presidents have learned about how enriching and rewarding becoming involved in a leadership role can be. By becoming involved in NARPM® – getting a designation, volunteering – you can help grow the association and ensure that it becomes a diverse and potent force in shaping the property management business. And, you will learn valuable lessons about leading your business to success!
Day 5
2:15 pm – 3:30 pm
Speaker: Anne & Mark Lackey, Hire Smart VAs
As Property Managers, we are often faced with many operational challenges in our business. This presentation will provide you with a process to identify the heart of the issue and how to fix it. This is a highly practical and hands-on session where we share the tips and tricks we have developed over many years. For example, our simple ‘Green Tag’ system saves countless dollars every year. Participants will be shown how to use Problem Solving Planning Sheets to identify the real issues’ underlying problems. All participants will have access to these Problem Solving Planning Sheets and you will be able to make immediate use of them in your businesses to identify a range of issues/problems and how to easily solve them.
Day 5
2:15 pm – 3:30 pm
Speaker: John McTighe, Strategic Information Resource
With the release of HUD’s new guidance regarding use of criminal records in making housing decisions, many property owners and managers are left wondering how to protect themselves from claims of discrimination. This presentation navigates through the HUD guidance, and helps to clarify what impact this will have on housing providers. We will review the Three-Step Burden Shift in detail, including the responsibilities placed on housing providers. In addition, we will review best practice suggestions, and how housing providers can minimize their discriminatory risk.
Day 5
2:15 pm – 3:30 pm
Speaker: J.J. Kercher, AppFolio, Inc.
A Customer Journey Map is a way to visually illustrate your customers’ needs, processes, touch points, and perceptions throughout their relationship with your property management business. In this workshop, you will learn how to conduct a Customer Journey Map activity that helps your team to understand, empathize, and align on the tenant’s experience with your company — from awareness of their need to move, to evaluating your properties and service, to choosing your property, and ultimately renewing their lease.
October 18 – 20, 2017
Rosen Shingle Creek
Orlando, FL
October 17 – 19, 2018
Loews Coronado Bay Resort
San Diego, CA
October 16 – 18, 2019
Arizona Grand Resort & Spa
Phoenix, AZ
Members are so eager for this event that the convention hotel, The Rosen Shingle Creek is almost sold out. But never fear, we have secured an overflow property – the Rosen Plaza Hotel. The Rosen Plaza is located at 9700 International Drive, Orlando, Florida 32819. The Room Rate is $209 per night single/double. So if you find you can’t secure your preferred dates at the Rosen Shingle Creek you can make your reservation at the Rosen Plaza by calling 1-800-627-8259 and asking for the group rate for the National Association of Residential Property Managers. We will be offering transportation options from the Rosen Plaza to the Rosen Shingle Creek.
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