Schedule

NARPM® – Developing Rewarding Owner Relationships Class
(Online Registration / eCommerce OR Download registration form)*

NARPM® Office Operations: Policy and Procedures Class
(Online Registration / eCommerce OR Download registration form)*

NARPM® Board Meeting
(All attendees invited to meeting)

Past Presidents’ Charity Golf Tournament
(Separate registration required)*
(Walk to golf course at 7:00 am and golfing starts at 8:00 am. Luncheon/Awards at 1:00 pm.)

NARPM® Finance: Cash Flow Analysis Class
(Online Registration / eCommerce OR Download registration form)*

NARPM® In-House Maintenance Class
(Online Registration / eCommerce OR Download registration form)*

NARPM® Advanced Owner Client Relations Class
(Online Registration / eCommerce OR Download registration form)*

Registration Open

Registration Open

NARPM® Business Development Session – Empowering Teams and Individuals with Scott Steinberg

NARPM® Ethics Class
(Online Registration / eCommerce OR Download registration form)*

Committee Meetings & State Chapter Meetings (Subject to change.)

Member Services
Professional Standards
Communications
Governmental Affairs
Professional Development

Virginia
Florida
CALNARPM

Opening General Session –  Future-Proofing Your Business with Troy Hazard

Registration Open

Regional Meetings

Northwest
Pacific/Pacific Islands
Southwest
Central
Atlantic
Southeast 

General Session – General Session and NARPM® Annual Business Meeting / Panel Discussion – Buying, Selling and Expanding Your Reach

Workshop Sessions 1–4

1. Revenue Through Relationships – How to Develop Significant Customer Connection (Track: Broker/Owners)

2. The Current State of Property Management (Track: Property Managers)

3. Office Policies & Procedures for Managing Litigation (Track: Broker/Owners) 

4. Profit Comes from Your People Skills – Do You Have What It Takes? (Track: Leadership)

Workshop Sessions 5–8

5. Become a Better Speaker and Develop Leadership Skills (Track: Leadership)

6. Increase Revenue with HOA Management Services (Track: Broker/Owners)

7. How to Identify, Target, and Close Your Most Profitable Clients (Track: Property Managers)

8. Top 10 Operational Reports for your Business (Track: Broker/Owners)

Workshop Sessions 9–12

9. 7 Steps of Successful Leadership (Track: Leadership)

10. The Virtues of Virtual Property Management: How to Grow, Increase Profitability & Transform Your Property Management Company (Track: Broker/Owners)

11. Who, What, Why, When, and How of Property Inspections (Track: Property Managers)

12. Automatic Marketing for Property Managers (Track: Property Managers)

Closed Session for NARPM® National Past-Presidents

Closed Session for NARPM® Leadership – Past Presidents/Chapter Leaders

Registration Open

General Session – Thriving in an Age of Distraction with Curt Steinhorst

Workshop Sessions 13-16

13. What Behavioral Insights Really Can Do for You (Track: Property Managers)

14. Company Structure – Portfolio vs. Departmental (Track: Broker/Owners)

15. Maintenance – Tips from the Trenches – War Stories & Lessons Learned (Track: Broker/Owners)

16. Growing Your Local NARPM® Chapter (Track: Leadership)

Trade Show Closes

Workshop Sessions 17-20

17. Why Get Involved with NARPM® – How I Grew as a NARPM® Leader (Track: Leadership)

18. 5 Steps to Solving Your Biggest Operational Problem in 30 Days (Track: Broker/Owners)

19. Lawsuit Waiting to Happen – Navigating HUD’s New Guidelines for the Use of Criminal Records in Rental Decisions (Track: Property Managers)

20. Customer Journey Workshop – Understanding Your Customer to Deliver Exceptional Service (Track: Property Managers)