Schedule

NARPM® – Developing Rewarding Owner Relationships Class
(Online Registration / eCommerce OR Download registration form)*

NARPM® Office Operations: Policy and Procedures Class
(Online Registration / eCommerce OR Download registration form)*

NARPM® Board Meeting
(All attendees invited to meeting)

Past Presidents’ Charity Golf Tournament
(Separate registration required)*
(Walk to golf course at 7:00 am and golfing starts at 8:00 am. Luncheon/Awards at 1:00 pm.)

NARPM® Finance: Cash Flow Analysis Class
(Online Registration / eCommerce OR Download registration form)*

NARPM® In-House Maintenance Class
(Online Registration / eCommerce OR Download registration form)*

NARPM® Advanced Owner Client Relations Class
(Online Registration / eCommerce OR Download registration form)*

Registration Open

Registration Open

NARPM® Business Development Session – Empowering Teams and Individuals with Scott Steinberg

NARPM® Ethics Class
(Online Registration / eCommerce OR Download registration form)*

Committee Meetings (Subject to change.)

Member Services – Room: Sebastian 1
Communications – Room: Sebastian 2
Governmental Affairs – Room: Sebastian 3
Professional Development – Room: Sebastian 4

NARPM® Florida State Chapter Board Induction and Awards

Opening General Session –  Future-Proofing Your Business with Troy Hazard

Registration Open

Regional Meetings

Northwest – Room: Sebastian I-1
Pacific/Pacific Islands – Room: Sebastian I-2
Southwest – Room: Sebastian I-3
Central – Room: Sebastian I-4
Atlantic – Room: Sebastian K/L
Southeast  – Room: Sebastian K/L

General Session – General Session and NARPM® Annual Business Meeting / Panel Discussion – Buying, Selling and Expanding Your Reach

Workshop Sessions 1–4

1. Revenue Through Relationships – How to Develop Significant Customer Connection (Track: Broker/Owners) – Room: Sebastian I-1

2. The Current State of Property Management (Track: Property Managers) – Room: Sebastian I-2

3. Office Policies & Procedures for Managing Litigation (Track: Broker/Owners)  – Room: Sebastian I-3

4. Profit Comes from Your People Skills – Do You Have What It Takes? (Track: Leadership)  – Room: Sebastian I-4

Workshop Sessions 5–8

5. Become a Better Speaker and Develop Leadership Skills (Track: Leadership) – Room: Sebastian I-1

6. Increase Revenue with HOA Management Services (Track: Broker/Owners) – Room: Sebastian I-2

7. How to Identify, Target, and Close Your Most Profitable Clients (Track: Property Managers)  – Room: Sebastian I-3

8. Top 10 Operational Reports for Your Business (Track: Broker/Owners)  – Room: Sebastian I-4

Workshop Sessions 9–12

9. 7 Steps of Successful Leadership (Track: Leadership) – Room: Sebastian I-1

10. The Virtues of Virtual Property Management: How to Grow, Increase Profitability & Transform Your Property Management Company (Track: Broker/Owners) – Room: Sebastian I

11. Who, What, Why, When, and How of Property Inspections (Track: Property Managers)  – Room: Sebastian I-3

12. Automatic Marketing for Property Managers (Track: Property Managers)  – Room: Sebastian I-4

NARPM® Course Instructors Meeting

NARPM® Virginia State Chapter Meeting

NARPM® Florida State Chapter Meeting

General Session – Thriving in an Age of Distraction with Curt Steinhorst

Workshop Sessions 13-16

13. What Behavioral Insights Really Can Do for You (Track: Property Managers) – Room: Sebastian I-1

14. Company Structure – Portfolio vs. Departmental (Track: Broker/Owners) – Room: Sebastian I-2

15. Maintenance – Tips from the Trenches – War Stories & Lessons Learned (Track: Broker/Owners) – Room: Sebastian I-3

16. Growing Your Local NARPM® Chapter (Track: Leadership) – Room: Sebastian I-4

Trade Show Closes

Workshop Sessions 17-20

17. Why Get Involved with NARPM® – How I Grew as a NARPM® Leader (Track: Leadership) – Room: Sebastian I-1

18. 5 Steps to Solving Your Biggest Operational Problem in 30 Days (Track: Broker/Owners) – Room: Sebastian I-2

19. Lawsuit Waiting to Happen – Navigating HUD’s New Guidelines for the Use of Criminal Records in Rental Decisions (Track: Property Managers) – Room: Sebastian I-3

20. Customer Journey Workshop – Understanding Your Customer to Deliver Exceptional Service (Track: Property Managers) – Room: Sebastian I-4