Workshops and Courses

October 20-23 • Your Complete Professional Development Experience

Join property management professionals from across the nation for five days of intensive learning, networking, and industry insights. This comprehensive convention brings together the latest strategies, technologies, and best practices to help you scale your business, enhance your operations, and stay ahead of industry trends.

From in-depth workshops on maintenance management and cash flow analysis to cutting-edge sessions on AI automation and cybersecurity, our expertly curated program addresses every aspect of modern property management. Connect with industry leaders, discover new revenue streams, and gain actionable insights you can implement immediately.

- 4 Days of Learning
- 20+ Expert Sessions
- 3 Keynote Speakers
- Multiple Specialized Forums

Monday, October 20

Class 1) In-House Maintenance: What to Consider

9:00am – 12:00pm • Caicos 1

Instructor: Liz Cleyman MPM^® RMP^®

Upon completion of this course Property Managers will be able to recognize the right time to consider starting a maintenance company. The course will cover developing an effective hiring process for technicians and ways to identify quality controls to ensure profitability. Using these tools should lead to long-term success for complementing the existing residential property management company with in-house maintenance.

*Special registration is required for this course. Register Here

Class 2) Catastrophe – What to Say When

9:00am – 12:00pm • Caicos 2

Instructor: Michael McCreary MPM^® RMP^®

Be the first to attend this new NARPM class that will teach students how to handle catastrophes when they happen to your business and/or properties.

*Special registration is required for this course. Register Here

Class 3) Finance: Cash Flow Analysis

9:00am – 3:00pm • Caicos 3

Instructors: Mike Nelson MPM^® RMP^®, Scott Abernathy MPM^® RMP^®

This advanced course equips you with the tools to forecast and calculate your client’s cash-on-cash return and internal rate of return for investment properties. You’ll also learn how to measure your own performance and effectiveness as a property manager. Whether your client is a traditional investor or a “frustrated seller,” once a property becomes a rental, success comes down to the numbers. By mastering these financial metrics, you’ll be able to guide your clients toward decisions that align with their best financial interests and confidently forecast outcomes.

*Special registration is required for this course. Register Here

Registration Opens

12:00pm – 4:00pm • Pre-Function North

For attendees only

Past President Charity Fundraiser

1:00pm – 4:00pm • PopStroke Orlando

Off-site event. Additional fees apply.

PM Generation Meet Up

4:00pm – 5:00pm • Grand Caribbean 8&9

Welcome Reception

5:00pm – 7:00pm • Cayman Court

For attendees only

Tuesday, October 21

Registration

7:30am – 4:00pm • Pre-Function North

First Time Attendee Welcome Breakfast

8:30am – 9:30am • Kingston Hall

Exhibitor Registration

9:00am – 10:00am • Pre-function North

Coffee Break

9:30am – 10:00am • Pre-Function North & Kingston Hall

Exhibitor Move in

10:00am – 4:00pm • Grand Caribbean 6&7

Welcome: Day 1

10:00am – 10:30am • Kingston Hall

Keynote Session: Grow Your Database to Grow Your Business

10:30am – 11:30am • Kingston Hall

Speaker: Peter Pasternack

Your database is the foundation of your business success – learn how to make it work for you! Discover proven strategies to expand your database. Leverage networking and LinkedIn for business growth and understand why a thriving database is the key to long-term success.

Breakout Session 1: “Onboarding Clients in The Digital Age”

11:35am – 12:25pm • Kingston Hall

Speakers: Lior Abramovich & Kelli Segretto

The attendees will leave the session with a firm understanding of how to build a winning sales and onboarding process that improves close rates, sets expectations, and creates a relationship that’s built on trust that significantly increases owner retention after onboarding is complete. Company owners will also learn how to use the sales and onboarding processes to position themselves as asset managers and trusted advisors to their clients.

Breakout Session 2: “Cybersecurity: Protecting Our Digital World”

11:35am – 12:25pm • Grand Caribbean 1 & 2

Speaker: Dave Staun

This session will help attendees understand the risk, complexity, and importance of cybersecurity. Data breaches are rising, and we will break down the numbers to educate NARPM members. By the end, attendees will be knowledgeable of the different threats and how they can protect themselves with best practices.

Breakout Session 3: “Your Next Revenue Source: Home Watch – Getting Started”

11:35am – 12:25pm • Grand Caribbean 3 – 5

Speakers: Brad Randall & Deb Newell, MPM^® RMP^®

We built a new company completely separate from our PM Business servicing Home Watch clients. We’ve been operating for over a year. This workshop style session focuses on getting started, opportunities, developing an ideal client, revenue streams, building a team, marketing and KPI’s.

Breakout Session 4: “How to Not Lose $50k on In House Maintenance (Like I Did)”

11:35am – 12:25pm • Grand Caribbean 11 & 12

Speaker: Steve Pardon, MPM^® RMP^®

The attendees will learn the benefits and pitfalls of 3 different types of maintenance formats: the single in house handyman, the multi person multi vehicle maintenance division and the full outsource model.

Lunch

12:30pm – 1:45pm

General Session: Legislative Update – What’s Happening in Washington?

1:45pm – 2:45pm • Kingston Hall

Speaker: Brett Layson

Please join us for a conversation about the legislative and regulatory climate in Washington, D.C. with Brett Layson, Senior Director of Federal Government Relations at The Home Depot. Get the latest overview of what’s happening in Washington followed by a question and answer segment.

Breakout Session 5: “The 4 Ws of EPA Lead Paint Certification”

3:00pm – 3:50pm • Kingston Hall

Speakers: Steven Hoff & Monica Gilroy, Esquire

Effective March 21, 2022 the EPA began requiring any Property Management Company who manages pre-1978 properties to be EPA Lead Certified with fines for non-compliance beginning at $49,772 per day. Each attendee will leave the session with a simple three-step plan for bulletproofing their company.

Breakout Session 6: “Steal My Playbook: The REALTOR Referral Machine”

3:00pm – 3:50pm • Grand Caribbean 1 & 2

Speaker: Jay Berube

Sick of cold leads and waiting on SEO? In this session, you’ll get the exact referral system I used to grow from 0 to 350 doors in 2 years—without spending a dime on ads. It’s the Realtor Referral Machine I’ve taught to dozens of PMs to build consistent, high-quality pipelines.

Breakout Session 7: “From Problem to Process: Using AI to Help You Run Your Property Management Business”

3:00pm – 3:50pm • Grand Caribbean 3 – 5

Speakers: Chris Winn, Wolfgang Croskey, Stacy Holden

Attendees will leave with a clear understanding of how AI is being used by property managers today to solve real problems—not just theoretical ones. This session cuts through buzzwords and provides practical ways to incorporate AI into daily operations.

Breakout Session 8: “Systems For Outbound Lead Gen & Scalable Growth”

3:00pm – 3:50pm • Grand Caribbean 11 & 12

Speaker: Jessica Foster

Unlock the secret to crafting an effective growth plan and discover key strategies in setting and achieving your growth goals while highlighting actionable steps to implement successful outbound lead generation systems.

Large Broker Forum

4:00pm – 5:00pm • St. Croix 2 & 3

Moderators: Marc Cunningham, MPM^® RMP^® & Nate Tew

*Must manage 1000+ doors to attend*

Tech Forum: Scaling Smarter, Serving Better

4:00pm – 5:00pm • Kingston Hall

Format: Roundtable Discussion

Join fellow property managers for a dynamic roundtable session focused on solving real-world technology challenges and seizing new opportunities. Discuss scaling, automation, tool selection, team satisfaction, and the balance between tech and personal service.

2026 Chapter President’s Meet Up
*For Chapter Presidents only

3:00pm – 4:00pm • Caicos 1&2

2026 How to Lead Your Chapter: Best Practices
*For Chapter Leaders only

4:00pm – 5:00pm • Caicos 1&2

Member Services Committee

4:00pm – 5:00pm • Grand Caribbean 3-5

Communications Committee Meeting

4:00pm – 5:00pm • Grand Caribbean 11&12

Professional Development Committee Meeting

4:00pm – 5:00pm • Grand Caribbean 8

Government Affairs Committee Meeting

4:00pm – 5:00pm • Grand Caribbean 9

Exhibit Hall Grand Opening

5:15pm – 7:15pm • Exhibit Hall

Wednesday, October 22

Registration

7:00am – 5:00pm • Pre-Function North

Breakfast with Exhibitors

7:45am – 9:00am • Kingston Hall & Cayman Court

HOA Mastermind Group –
Moderator: Brad Randall

8:00am – 9:00am • Grand Caribbean 8

Short Term Mastermind –
Moderators: Tyler Craddock & Robert Gilstrap

8:00am – 9:00am • Grand Caribbean 9

Designation Checklist Meet Up

8:00am – 9:00am • St Croix 2&3

Welcome: Day 2

9:00am – 9:30am • Kingston Hall

General Session: “Scaling Your Business: The Road to Financial Freedom”

9:30am – 10:30am • Kingston Hall

Speaker: Justin Anderson

In today’s competitive real estate market, scaling your business requires more than simply filling vacancies and collecting rents—it demands a strategic mindset and the right systems to achieve true financial freedom.

Coffee Break with Exhibitors

10:30am – 11:15am • Exhibit Hall

Breakout Session 9: “Tech Integrations to Help Build and Grow Your PM Business”

11:15am – 12:05pm • Kingston Hall

Speaker: Randall Henderson

Having worked with more than 1,000 big and small property management businesses, I have observed that having the right technology stack is crucial to building and scaling a successful property management company.

Breakout Session 10: “Be the Face of Your Market: Video is the Highest-Leverage Tool You’re Not Using”

11:15am – 12:05pm • Grand Caribbean 1 & 2

Speaker: Jennifer Ruelens, MPM^® RMP^®

Video is the highest-leverage tool most property managers aren’t using. In this session, you’ll learn how to harness video to build trust faster, attract higher-quality leads, and position yourself as the go-to expert in your market.

Breakout Session 11: “Modernizing Resident Relationships: Tools for Building Loyalty”

11:15am – 12:05pm • Grand Caribbean 3 – 5

Speakers: Kandise Varvil & Kristen Lopez

Attendees will learn how to modernize resident communication using high-end strategies and digital tools that create lasting, meaningful relationships with residents while improving retention and satisfaction.

Breakout Session 12: NARPM Women’s Council Trailblazer Session! “Engaged Excellence: The Mindful Path to Stronger Teams and Braver Conversations”

11:15am – 12:05pm • Grand Caribbean 11 & 12

Speaker: Brandi Herdzina

This session is designed to help you get centered, build real confidence from within, and develop the communication tools you need to earn—and own—your seat at the table. You’ll walk away with actionable skills to lead with presence, speak with clarity, and stop waiting for permission to lead.

Lunch + Chapter Awards + Annual Business Meeting

12:10pm – 1:10pm • Kingston Hall

Breakout Session 13: “Modernizing Resident Onboarding: What Residents Really Want”

1:15pm – 2:05pm • Kingston Hall

Speakers: Andrew Smallwood, Brad Randall, Matthew Kaddatz

Onboarding is a key moment in the resident journey, but stricter regulations and lengthy leases make it difficult for property managers to meet resident expectations. Learn what residents really want during onboarding.

Breakout Session 14: “Reach Revenue of $6000 per Door and Still Get 5 Star Reviews”

1:15pm – 2:05pm • Grand Caribbean 1 & 2

Speaker: Tal Kramer, MPM^® RMP^®

This session will show you how to exceed revenue of $6000 per door annually (without Sales) while maintaining a 4.6 Google Review ranking. It’s not about raising fees—it’s about delivering exceptional value.

Breakout Session 15: “Unlocking Investor Lifetime Value”

1:15pm – 2:05pm • Grand Caribbean 3 – 5

Speaker: Jenni Utz

Discover how one well-served investor can become the key to long-term revenue growth. In this session, you’ll learn how proactive education, strategic communication, and value-driven services can transform single clients into multi-property partnerships.

Breakout Session 16: NARPM Women’s Council Trailblazer Session! “The Art of Negotiation: Taking a Page from the Disney Playbook”

1:15pm – 2:05pm • Grand Caribbean 11 & 12

Speaker: Monica Gilroy, Esquire

Learn magical deal-making skills by taking a page from the Disney playbook. Discover how to master the art of negotiation in property management.

Keynote Session: The State of the U.S. Rental Housing Market

2:15pm – 3:15pm • Kingston Hall

Speaker: Jay Parsons

It’s been a roller coaster these last five years for property managers of apartments and single-family rental homes across the U.S. With high volumes of new supply putting downward pressure on rents and occupancy, property managers have had to get creative to stay ahead. When will the market start to rebound?

Refreshment Break with Exhibitors

3:20pm – 4:00pm • Grand Caribbean 6&7

Past Presidents’ Reception
*By Invitation Only*

3:15pm – 4:15pm • St. Croix 2&3

Presidents’ Reception
*By Invitation Only*

3:15pm – 4:15pm • Cayman Court

Visit with Exhibitors / Free Time

4:15pm – 6:00pm • Exhibit Hall

Vendor Advisory Council

4:20pm – 5:15pm • Grand Caribbean 8

Thursday, October 23

Registration

7:00am – 3:00pm • Pre-Function North

Breakfast

7:30am – 9:30am • Exhibit Hall

CRMC Mastermind Group

8:30am – 9:30am • Grand Caribbean 8&9

Texas State Chapter Meeting

8:30am – 9:30am • St. Croix 2&3

Welcome: Day 3

9:30am – 10:00am • Kingston Hall

General Session: “What’s REALLY going on in the industry? Chief economist, researcher, and property managers weigh in.”

10:00am – 11:00am • Kingston Hall

Speakers: Tony Maiella, Robin Young, Troy Dodgion, Carl Whitaker

After 11 years of surveying property managers, Buildium and NARPM once again bring their annual industry findings to life. In a market that’s anything but predictable, get insights from leading economists, researchers, and seasoned property managers.

Breakout Session 17: “Slaying the Silent Scale Killer: Unlock Explosive Business Growth”

11:05am – 11:55am • Kingston Hall

Speaker: Tiffany Rosenbaum

Get fired up for “Slaying the Silent Scale Killer: Unlock Explosive Business Growth!” I’m spilling the beans on the sneaky traps that sabotage scaling your business and the game-changing strategies to break through them.

Breakout Session 18: “Make Fraud Prevention Your Superpower in 2025”

11:05am – 11:55am • Grand Caribbean 1 & 2

Speakers: Dustin Dalee & Kyle Nelson

Applicant fraud is evolving, and rental managers need cutting-edge strategies to stay ahead. In this interactive session, attendees will explore findings from the latest fraud trends and learn practical prevention techniques.

Breakout Session 19: “Go Viral or Go Home: Leveraging TikTok to Grow Your Property Management Business”

11:05am – 11:55am • Grand Caribbean 3 – 5

Speaker: Sarah Hatch

In an industry built on trust, relationships, and reputation, today’s property managers have a massive untapped opportunity: social media. In this engaging session, discover how to leverage TikTok and other platforms to grow your business.

Breakout Session 20: “Trailblaze Your Path: Leadership Lessons for Career Growth in Property Management”

11:05am – 11:55am • Grand Caribbean 11 & 12

Speakers: Misty Berger MPM^® RMP^®, Liz Cleyman MPM^® RMP^®, Melissa Sharone MPM^® RMP^®, Courtney Parks RMP^®

This dynamic panel, hosted by the NARPM® Women’s Council, will explore the real-life journeys of women who have advanced their careers and stepped into leadership roles within the property management industry.

Lunch + Membership, Longevity, Rocky Maxwell, & Affiliate of the Year Awards

12:00pm – 1:10pm • Kingston Hall

Board of Directors Installation

12:00pm – 1:00pm • Kingston Hall

Keynote Session

1:10pm – 2:10pm • Kingston Hall

Speaker: Robert Neller

“Command. Character. Courage. Leadership Lessons from a Four-Star Marine”

What does it take to lead in high-stakes environments where every decision counts and character is non-negotiable? In this powerful keynote, General Robert B. Neller, 37th Commandant of the United States Marine Corps, shares hard-earned lessons from over four decades of leadership on and off the battlefield. With stories from Panama, Somalia, Iraq, and NATO command posts, General Neller pulls back the curtain on what it means to lead with integrity, build unshakable teams, and make decisions when the pressure is at its highest.

From the war zone to the boardroom—and now the “second half of the game”—his message resonates with anyone who wants to lead with courage, clarity, and conviction in today’s complex world.

Friday, October 24

How to Run a Successful PM Company

9:00am – 3:00pm • Grand Caribbean 1&2

Instructor: Marc Cunningham, MPM^® RMP^®

This class is not about the nuts and bolts of being a property manager, rather it will focus on the principles and strategies necessary to RUN the business end of the property management business. It is designed for company owners and leaders. This bonus day will run between 9AM – 3PM. Attendees will have lunch on their own.

*This class is an additional fee and can be purchased within the registration process. Spaces are limited

October 20-23 • Your Complete Professional Development Experience

Future Convention Dates:

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