2017 Convention Handouts

Some, but not all, of our presenters have provided handouts for their Sessions/Workshops.
All Sessions/Workshops are listed, but those with Handouts are indicated by the red, bulleted links.

These will be moved behind Members Only in mid-January.

General Sessions

NARPM® Business Development Session –
Empowering Teams and Individuals with Scott Steinberg

Opening General Session – Future-Proofing Your Business with Troy Hazard

General Session – Panel Discussion – Buying, Selling and Expanding Your Reach
with Andrew Propst, MPM® RMP®, Susan Albern, Steve Schultz, MPM® RMP®, Steve Hart

• Buying, Selling and Expanding Your Reach PowerPoint

General Session – Thriving in an Age of Distraction with Curt Steinhorst

• Thriving in an Age of Distraction handout
  

Workshop Sessions

1. Revenue Through Relationships – How to Develop Significant Customer Connections   (Suggested Track: Broker/Owners)

2. The Current State of Property Management    (Suggested Track: Property Managers)

3. Office Policies & Procedures for Managing Litigation   (Suggested Track: Broker/Owners)

4. Profit Comes from Your People Skills – Do You Have What It Takes?    (Suggested Track: Leadership)

• Profit Comes from Your People Skills handout

5. Become a Better Speaker and Develop Leadership Skills   (Suggested Track: Leadership)

6. Increase Revenue with HOA Management Services    (Suggested Track: Broker/Owners)

7. How to Identify, Target and Close Your Most Profitable Clients   (Suggested Track: Property Managers)

8. Top 10 Operational Reports for your Business   (Suggested Track: Broker/Owners)

9. 7 Steps of Successful Leadership   (Suggested Track: Leadership)

10. The Virtues of Virtual Property Management: How to Grow, Increase Profitability & Transform Your Property Management Company   (Suggested Track: Broker/Owners) 

11. Who, What, Why, When, and How of Property Inspections   (Suggested Track: Property Managers)

12. Automatic Marketing for Property Managers   (Suggested Track: Property Managers)

13. What Behavioral Insights Really Can Do for You   (Suggested Track: Property Managers)

• What Behavioral Insights Really Can Do for You handout
• What Behavioral Insights Really Can Do for You PowerPoint

14. Company Structure – Portfolio vs. Departmental   (Suggested Track: Broker/Owners)

15. Maintenance – Tips from the Trenches – War Stories & Lessons Learned    (Suggested Track: Broker/Owners)

• Maintenance – Tips from the Trenches – War Stories & Lessons Learned handout
• Notes handout

16. Growing Your Local NARPM® Chapter    (Suggested Track: Leadership)

17. Why Get Involved with NARPM® – How I Grew as a NARPM® Leader    (Suggested Track: Leadership)

• Why Get Involved with NARPM® – How I Grew as a NARPM® Leader PowerPoint

18. 5 Steps to Solving Your Biggest Operational Problem in 30 Days    (Suggested Track: Broker/Owner)

19. Lawsuit Waiting to Happen – Navigating HUD’s New Guidelines for the Use of Criminal Records in Rental Decisions    (Suggested Track: Property Managers)

• Lawsuit Waiting to Happen handout

20. Customer Journey Workshop – Understanding Your Customer to Deliver Exceptional Service    (Suggested Track: Property Managers)

• Customer Journey Workshop handout